Compliments and Concerns

Compliments and Concerns

Gold Seal Finance is committed to client service and satisfaction.

Compliments

Our representatives and staff are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

It is always great to receive feedback.

What if I have a concern?

Gold Seal Finance has developed internal dispute resolution procedures to assist you to resolve a complaint or concern about our services. Our internal dispute resolution procedures are free of charge. We are also a member of an independent and industry approved external dispute resolution scheme, the Australian Financial Complaints Authority.

How to make a complaint

In the first instance, please contact Nick Savonoff to submit your complaint. We would like to be the first to know if you are not happy with our services. You can contact us verbally or in writing. Nick Savonoff may request you to provide certain documents and other information to fully understand your complaint and the remedy you are seeking.

Gold Seal Finance response

We will:

  1. confirm receipt of your complaint within 2 business days; and
  2. endeavour to resolve your complaint within 5 business days. If your complaint is complex, we will endeavour to resolve it within 10 business days.

If resolution of your complaint is not likely within these timeframes, we will keep you informed at regular intervals about the progress of our investigations and response.

If your complaint is not satisfactorily resolved by Gold Seal Finance within a reasonable period of time, you can escalate your complaint to our finance aggregator, Connective on 1300 656 637.

If appropriate, we may also refer the complaint to Connective for independent consideration or input.

What if I am still not satisfied?

If you are still not satisfied with the outcome, you have the option at any time to contact the Australian Financial Complaints Authority- 1800 931 678.

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About Us

Gold Seal Finance, established in 2005, We are a company with difference. We are industry professionals specialising in:

• all things home loans
• loan structuring
• strategic property selection
• financial planning
• investment and insurance advice
• tax effective strategies
• estate planning

Most importantly we want to help you establish a promising financial future.
Find out More

Services

Home Loans
We are licenced Mortgage Brokers ready to assist you with all your home loan needs.

Property
Providing strategic and tailored property investment advice. 

Financial Planning
Gold Seal Financial Planning helping our clients create a prosperous and secure future.

Testimonials

"The Professionalism, accuracy and courtesy displayed in all aspects of our dealings to both Narelle and myself have created a most pleasurable, informative and enjoyable journey and have exceeded our expectations and beyond..."

Mick & Narelle Mackay

"We felt that everyone we dealt with was real and genuine, which makes the emotional side of investment disappear and enabled us to focus on making decisions with clear minds..."

Noel and Karen
Read All Testimonials

Contact Us

Phone(07) 3423 3877
Fax (07) 3423 3922
Send us an email
11 Pannikin Street
Rochedale South, QLD 4123
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